Senior Operations Manager
Job Description
You’ll own the day-to-day performance of a multi-node fulfillment operation—driving speed, accuracy, safety, and cost efficiency. You’ll turn data into decisions, coach leaders on the floor, and partner with Analytics, CX, and Engineering to keep OTIF high and exceptions low—especially during peaks.
What You’ll Do
Run daily operations across receiving, putaway, pick/pack, VAS/kitting, shipping, and returns.
Lead shift plans, labor modeling, and cross-training to hit service cutoffs (same-day, 2-day).
Hold daily Gemba/stand-ups; remove blockers and escalate risks before they hit SLAs.
Lead shift plans, labor modeling, and cross-training to hit service cutoffs (same-day, 2-day).
Hold daily Gemba/stand-ups; remove blockers and escalate risks before they hit SLAs.
What You’ll Bring
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